Use Competitor Mystery Shopping To Stay Ahead!
Our professional mystery shoppers will analyze your competitors and will interact with their staff as a regular customer, we will digitally record this encounter so we can provide accurate data consistently & correctly EVERY TIME!
Competitor Shopping allows you to learn more about the latest services, products, and procedures in your industry. This way, you’ll be able to create better strategies for your company.
Valuable insights into staff morale, efficiency and quality of service as well as oversight and supervision and other key areas of competing businesses can also be obtained, gain practical ideas, and an understanding of where you sit in your own market.
Use this information to create the best experience for them to choose you over your competition.
We had used multiple Mystery Shopping companies before, the difference with Elite CXS is AMAZING! we get a real report, detailed with solutions we can actually educate with! Thank you!
We were stuck with customer complaints that our sales team were not adhering to company processes. Elite CXS’s team were so pleasant to deal with & were prompt in delivery and fairly priced. The product supplied, allowed me to fix the problems in my dealerships.
Why use mystery shopping services?
Mystery shopping has a direct impact on your overall profitability and ROI through:
Managing process changes and the ROI generated from it effectively by deploying mystery shopping before and after the change implementation.
Supporting your efforts to increase market share by identifying your strengths and weaknesses in order to effectively increase market reach, volumes, and overall revenue/profitability.
Retaining your existing customers and attracting new by measuring the customer experience level and consistency offered across locations. The quality of the customer experience delivered determines the price you can charge.
Improving profitability by delivering a better customer experience than your competitors, strengthening your brand loyalty, and increasing customer retention. Higher customer loyalty leads to increased profitability and allows for a stronger pricing model.
Clients We Are Proud To Have Worked With
Elite CXS are honored to have partnered out nationwide, veteran-owned business with some of the world’s largest brands!