Educated Employees Make Less Mistakes!
The process of transitioning new hires into the company culture is costly costly and time consuming. To achieve a high-level of customer delight, service must be consistent across all customer touch-points.
To achieve this successfully, it is important that your organization has an effective and clearly defined training program, so your employees know what is expected of them.
Elite CXS will provide access to your employees to customized training materials and real-life videos to streamline the on-boarding process and for existing employees to gain new knowledge of your company as well as reinforce current techniques and procedures.
Our proprietary Encapsulated Training Modules are concise video clips prepared using actual store footage from actual onsite video mystery shops and simulated scenarios to address issues discovered through the Reputation Management, Employee Engagement Surveys, Mystery Shopping, Call Monitoring and Auditing data.
We incorporate visual, auditory and interactive learning to ensure every employee absorbs the information in the manner that suits their learning style.
We had used multiple Mystery Shopping companies before, the difference with Elite CXS is AMAZING! we get a real report, detailed with solutions we can actually educate with! Thank you!
We were stuck with customer complaints that our sales team were not adhering to company processes. Elite CXS’s team were so pleasant to deal with & were prompt in delivery and fairly priced. The product supplied, allowed me to fix the problems in my dealerships.
Do you inspire your employees to be at their very best each day?
Have you set clear expectations? Do they love what they do and create great customer experiences? Have they been given the tools and training to perform well? Your employees are the number-one asset in your company, and that’s fantastic for your business, because if managed properly, you could achieve results you could not even dream of.
Elite CXS’ Employee Engagement solutions provides you with the tools to know what your employees think about working for your brand, if customer experience is the focus, and if they believe they have they needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in employees will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your brand.
Clients We Are Proud To Have Worked With
Elite CXS are honored to have partnered out nationwide, veteran-owned business with some of the world’s largest brands!
Why Choose Us?
