Our Audio Mystery Shops are The Best!
Our professional mystery shoppers will visit your locations and will interact with your staff as a regular customer, capturing this all on audio files, being able to hear the conversations we can score them consistently & correctly EVERY TIME!
Elite CXS’s qualified and experienced field-based audio mystery shopping assessors are using the latest recording equipment which is completely undetectable to staff, & has a crisp clear sound so we can evaluate your employees correctly.
Audio mystery shopping provides a verifiable sound recording of the verbal communication between the customer and the client representative. We can also target specific members of staff by booking an appointment with them via a telephone call before the visit.
We use multiple tools to make sure that our shoppers are providing you with the most accurate information and we make sure this is consistent across all the shops we undertake. We will then break down the data into ways that you have never heard before, containing actionable insights, quantitative & qualitative data points, so you can make positive changes from our reporting.
Your physical locations represent a significant investment by your brand and represent one of the most important opportunities for creating a positive customer experience. By utilizing Elite CXS you can continuously and accurately monitor, measure, and manage your front-line customer service techniques across all your locations.
In-Person Mystery Shopping provides a critical measuring tool to meet your company’s specific goals. Customized reports will help you get the answers to what is most important to you. Receive streamlined data from our team of evaluators as they track their customer experience in a written report. The survey form can be adjusted to meet your changing needs and requirements as needed throughout the life of the program.
We had used multiple Mystery Shopping companies before, the difference with Elite CXS is AMAZING! we get a real report, detailed with solutions we can actually educate with! Thank you!
We were stuck with customer complaints that our sales team were not adhering to company processes. Elite CXS’s team were so pleasant to deal with & were prompt in delivery and fairly priced. The product supplied, allowed me to fix the problems in my dealerships.
Why use mystery shopping services?
Mystery shopping has a direct impact on your overall profitability and ROI through:
Managing process changes and the ROI generated from it effectively by deploying mystery shopping before and after the change implementation.
Supporting your efforts to increase market share by identifying your strengths and weaknesses in order to effectively increase market reach, volumes, and overall revenue/profitability.
Retaining your existing customers and attracting new by measuring the customer experience level and consistency offered across locations. The quality of the customer experience delivered determines the price you can charge.
Improving profitability by delivering a better customer experience than your competitors, strengthening your brand loyalty, and increasing customer retention. Higher customer loyalty leads to increased profitability and allows for a stronger pricing model.
Clients We Are Proud To Have Worked With
Elite CXS are honored to have partnered out nationwide, veteran-owned business with some of the world’s largest brands!