Why choose video mystery shopping?
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I AcceptWe had used multiple Mystery Shopping companies before, the difference with Elite CXS is AMAZING! we get a real report, detailed with solutions we can actually educate with! Thank you!
We were stuck with customer complaints that our sales team were not adhering to company processes. Elite CXS’s team were so pleasant to deal with & were prompt in delivery and fairly priced. The product supplied, allowed me to fix the problems in my dealerships.
Want to find out why you are receiving customer complaints? Looking for a truly 100% objective view of your business as your customers experience it? Then covert video mystery shopping is what your business needs!
Our skilled evaluators, using covert equipment, will give you an inside look at your business.
Video shops can be used as a powerful training tool for your management and staff as well. Incorporate video mystery shopping into your customer experience tracking and you will see your business from a whole new perspective.
FIND OUT MORE ABOUT THE BENEFITS BY CLICKING BELOW
Why use mystery shopping services?
Mystery shopping has a direct impact on your overall profitability and ROI through:
- Managing process changes and the ROI generated from it effectively by deploying mystery shopping before and after the change implementation.
- Supporting your efforts to increase market share by identifying your strengths and weaknesses in order to effectively increase market reach, volumes, and overall revenue/profitability.
- Retaining your existing customers and attracting new by measuring the customer experience level and consistency offered across locations. The quality of the customer experience delivered determines the price you can charge.
- Improving profitability by delivering a better customer experience than your competitors, strengthening your brand loyalty, and increasing customer retention. Higher customer loyalty leads to increased profitability and allows for a stronger pricing model.
We use a tried & tested 3 step process…
Why choose us?
Elite CXS’ reporting technology lets you see all your customer experience data under one umbrella including mystery shopping, audits, customer surveys, employee surveys, reviews, social media, company listings, competitive bench-marking, insights, and ticketing.
No more “Data Dumps” from multiple sources each showing only one piece of the puzzle. Elite CXS provides you with Actionable Insight Reporting with each measured data source accounted for.
Our multi-step editing process is designed to provide accurate data that you can rely on. No matter the type of mystery shop all reports, and deliverables submitted by our on-site evaluators pass through quality checks and verification steps conducted by our trained editing team and are delivered to you in an actionable time frame.
Through client-specific certification programs, video demos, and project calls, our evaluators are prepared to deliver reporting with integrity and expertise. Our rigid process allows us to deliver you the data that you can trust and count on.
We provide Solutions, Insights, and Results that are customized to your needs and processes.
