Effortlessly connect with your customers at any
point in their journey by engaging at the right time,
in the right channel.

The highest rated Survey product

Elite CXS Surveys is top rated by real customers and their reviews,
ahead of Google Forms and Survey Monkey.

REAL-TIME FEEDBACK

Measure experience
across every touchpoint
for every location

Make better business decisions with real-time
feedback on products, services, and overall
experience, wiring your entire organization
around customer insights.

SURVEY TYPES

Run surveys for
everything

Create surveys for customer experience, employee
experience, product experience,
brand experience.

FEEDBACK COLLECTION

Gauge customer
satisfaction from
all angles

Engage each customer at the right time
with NPS or CSAT surveys. Collect feedback
across the customer journey via email,
websites, SMS, and more.

INTUITIVE BUILDER

Sophisticated
functionality, simplified

Create, test, and modify multiple surveys
in just a few clicks, no coding required.

PICK ONE SURVEYS

Make it simple

Design surveys as short as the modern customer’s
attention span. Create mobile-optimized ‘pick-one’
surveys that make capturing feedback quick
and easy for everyone.

REVIEWS

Get new reviews with
your surveys

Elite CXS makes it simple for customers
to give their feedback so you can turn
every survey into a review.

CUSTOM REPORTING

Intuitive reporting

Slice and dice responses however you like: by
question, over time, or by location to identify
sentiment trends with advanced survey reporting
and custom dashboards.

TICKETING

Automatically turn
responses into tickets

Elite CXS’s auto-ticketing instantly alerts you of
detractors so you can address their issues
promptly and win back their loyalty.

SURVEY DISTRIBUTION

Distribute surveys
through all channels

Meet your customers where they are. Send
surveys via email, SMS and social media in
one click.

INBOX

Turn surveys into chats
with Inbox

Text survey requests to your customers while
chatting with them in Inbox. Reach them when
they’re already actively engaged. Easily access all
default and custom templates with one click.

ROLE BASED ALERTS

Custom alert
distribution

Manage customer issues quickly with
role-based survey response alerts for different
locations and teams.

NATURAL LANGUAGE PROCESSING

Dive beneath your
survey responses

Elite CXS’s intuitive Natural Language
Processing (NLP) engine, turns open-ended survey
responses into actionable insights so you can
identify key drivers of customer happiness and
take action to improve customer experience.