Turn customer comments into support tickets
Convert reviews, social mentions, and survey responses
into support tickets. Solve issues before they escalate.
Take collaborative action on reviews, social
comments and survey responses
Customers in need of support often don’t reach out directly. With Elite CXS’s ticketing software, we can
address issues proactively to improve customer satisfaction, reduce churn, convert detractors and
decrease call center load.
TICKET MANAGEMENT
Streamline issue
management and
resolution
Assign every ticket to a specific employee so there
is no confusion about who should be working on
which ticket. Filter tickets based on specific
properties so the most important tickets are front
and center.
REAL TIME UPDATES
Receive automatic alerts
for ticket updates
Track ticket resolution every step of the way.
Elite CXS’s support ticket system notifies specific
employees or locations via email or SMS when
a new ticket is assigned and each time its
status changes.
AUTOMATIC TICKETING
Auto-create tickets
based on customer
experience
Automatically create tickets based on custom
criteria like review rating or keyword, and auto-
assign these tickets to specific employees.
WEBCHAT AND TEXT MESSAGES
Create tickets
while you chat
Automatically convert texts and Webchat
messages into support tickets straight from inbox.
Track these tickets alongside ticketed reviews and
survey responses.
ADVANCED TRACKING
Reduce issue
resolution time
Track response rate and resolution time and
monitor all open tickets by owner and status.
Address customer issues fast and create visibility
across your organization.
ACTIVITY LOGS
Collaborate internally
with activity logs
View all comments and status changes for each
ticket to keep everyone on the same page.
SUCCESS STORY
Our Restaurant uses real-time
issue resolution to drive higher
ratings and retention
In just one month, our client transformed their customer experience and
boosted retention using ticketing and review management.
CUSTOM FILTERS
Choose how you
view tickets
Use filters to create custom ticket views based on
location, status, owner, and time period. Easily
navigate and prioritize tickets across your
organization.
INTEGRATIONS
Integrate with your
existing customer
support ticket system
Elite CXS’s help desk software integrates seamlessly
with other platforms such as Salesforce or Zendesk
so you can manage all your support tickets from
all channels in one place.
