Turn employee feedback into business insights
Dig into your employee feedback, and survey scores to discover what’s working, what’s not, and where.
Analyze insights from all your employees,
and surveys in one place
Elite CXS’s Natural Language Processing (NLP) engine, is an advanced insights software that lets
you find the root cause of the problem and spur decisive action from executives down to the frontlines.
NATURAL LANGUAGE PROCESSING
From employee feedback to actionable insights
Elite CXS’s NLP engine, humanizes big data
so you can understand the sentiments expressed
in feedback and improve operations at the
location and corporate level.
TRENDS
Discover emerging
positive and negative
sentiment trends
Monitor sentiment levels from emplyee feedback
to understand your strengths and weaknesses
and discover trending topics in your company as a
whole.
TRENDS
Discover emerging
positive and negative
sentiment trends
Monitor sentiment levels from emplyee feedback
to understand your strengths and weaknesses
and discover trending topics in your company as a
whole.
CUSTOM CATEGORIES
Measure performance
by category
Easily group relevant keywords into custom
categories to measure different areas of your
business. Refine employee feedback insights even
further with sub-categories.
SNIPPETS
Make data-driven improvements
View sentiment trends by topic, zoom in on
specific keywords and adjectives, and put it all in
context with verbatim snippets from review text.
SNIPPETS
Make data-driven improvements
View sentiment trends by topic, zoom in on
specific keywords and adjectives, and put it all in
context with verbatim snippets from review text.
MERGE TOPICS
Customize insights to fit your priorities
Elite CXS can merge related topics into clusters
automatically to improve accuracy.
Manually un-merge topics at any time.
LOCATION VIEW
Compare performance
across locations
Measure review volume, ratings, and sentiment
from employee feedback at a location level to
identify your highest and lowest performers.
MACHINE LEARNING
Refine and enhance your insights
We teach the system what topics you value by
changing topics and keywords to positive or
negative, or adding new topics and keywords
you want to track.
