Our Email Mystery Shopping is Fast & Informative!
Our professional mystery shoppers will dial your call center or locations and will interact with your staff as a regular customer, capturing this all on audio files, being able to hear the conversations so we can score them consistently & correctly EVERY TIME!
Your email-based customer interactions, whether they be informational, transactional, or customer service-oriented, are one of the most important customer touch-points for your company. These digital interactions give your brand a voice and provide a significant opportunity for you to establish a connection and develop trust with your customers, with them being in writing may also make them binding, we need to make sure we are evaluating our written correspondence.
With the global preference & reality that most of us choose to communicate electronically, how are your staff dealing emails?, we need to clarify that there is certain degree of professionalism, yet at the same time remaining personal, approachable and not too cold and detached.
Elite CXS can target your key contact points with mystery shopper emails, assessing such things as speed of answer, quality of communication, writing style, grammar, spelling… the list goes on. You are able to determine and address any weak points and positives, ensuring your customers receive a quality service on-time EVERYTIME!.
We had used multiple Mystery Shopping companies before, the difference with Elite CXS is AMAZING! we get a real report, detailed with solutions we can actually educate with! Thank you!
We were stuck with customer complaints that our sales team were not adhering to company processes. Elite CXS’s team were so pleasant to deal with & were prompt in delivery and fairly priced. The product supplied, allowed me to fix the problems in my dealerships.
Why use mystery shopping services?
Mystery shopping has a direct impact on your overall profitability and ROI through:
Managing process changes and the ROI generated from it effectively by deploying mystery shopping before and after the change implementation.
Supporting your efforts to increase market share by identifying your strengths and weaknesses in order to effectively increase market reach, volumes, and overall revenue/profitability.
Retaining your existing customers and attracting new by measuring the customer experience level and consistency offered across locations. The quality of the customer experience delivered determines the price you can charge.
Improving profitability by delivering a better customer experience than your competitors, strengthening your brand loyalty, and increasing customer retention. Higher customer loyalty leads to increased profitability and allows for a stronger pricing model.
Clients We Are Proud To Have Worked With
Elite CXS are honored to have partnered out nationwide, veteran-owned business with some of the world’s largest brands!
Why Choose Us?
