Turn customer
feedback into
business insights

Dig beneath reviews, ratings, customer
feedback, and survey scores to discover
what’s working, what’s not, and where.

Analyze insights from reviews, social
media, and surveys in one place

Elite CXS’s Natural Language Processing (NLP) engine, is an advanced insights software that lets
you find the root cause of the problem and spur decisive action from executives down to the frontlines.

NATURAL LANGUGAGE PROCESSING

From customer
feedback to actionable
insights

Elite CXS’s NLP engine, humanizes big data
so you can understand the sentiments expressed
in feedback and improve operations at the
location and corporate level.

TRENDS

Discover emerging
positive and negative
sentiment trends

Monitor sentiment levels from customer feedback
to understand your strengths and weaknesses
and discover trending topics in your market as a
whole.

CUSTOM CATEGORIES

Measure performance
by category

Easily group relevant keywords into custom
categories to measure different areas of your
business. Refine customer feedback insights even
further with sub-categories.

SNIPPETS

Make data-driven
improvements

View sentiment trends by topic, zoom in on
specific keywords and adjectives, and put it all in
context with verbatim snippets from review text.

SUCCESS STORY

Our Pizza Take-out Client needed to
accurately measure and address the increasingly overwhelming volume
of online customer feedback received across a breadth of channels.

MERGE TOPICS

Elite CXS can merge related topics into clusters
automatically to improve accuracy.
Manually un-merge topics at any time.

LOCATION VIEW

Compare performance
across locations

Measure review volume, ratings, and sentiment
from customer feedback at a location level to
identify your highest and lowest performers.

MACHINE LEARNING

Refine and enhance
your insights

We teach the system what topics you value by
changing topics and keywords to positive or
negative, or adding new topics and keywords
you want to track.