WHY USE MYSTERY SHOPPING IF CUSTOMERS CAN JUST FILL OUT A SURVEY?

The thing is that a customer is not that interested in giving you detailed feedback. They buy what they need and continue with their lives. Mystery shopping will give you a detailed report about whatever your company needs to learn more information about.

Here are some interesting stats:
✅ 66% of customers prefer to voluntarily reach out on their own instead of doing surveys.
✅ Approximately 72% of customers feel surveys get in the way of their online shopping.
✅ 80% don’t even bother completing a survey they’ve started.
✅ 52% won’t spend more than three minutes on any survey.

You see now, that mystery shopping will provide you with very detailed information, which will give you insights into your future strategy.

With Elite CXS having over 500,000 shoppers NATIONWIDE, based out of Tampa Florida, we can help you achieve any of your business development & customer satisfaction goals, arrange your FREE mystery shopping experience with us by clicking the button below. we will run through a short discovery session & book your FREE mystery shop with you.

We are a true all-in-house business improvement company, specializing in EVERYTHING Mystery Shopping, Online Reputation Management, Review Generation, Digital Marketing to get your business seen by more people & most importantly making sure your clients are HAPPY!!